SAKER® Stepping Stones with Ground Stakes

At Shopsaker we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

====================>> RETURN POLICY <<====================

1. Not Happy with Your Order

If you are not happy about your purchase, 14 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

2. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via customer@Shopsaker.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

====================>> CANCELLATION <<=====================

1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via customer@Shopsaker.com. For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. Refund will be issued as soon as parcel begins to return.

====================>> Warranty <<========================

This warranty only covers manufacturing defects and does not cover:

• Damage caused by accident
• Improper care
• Normal wear and tear
• Break down of colors and materials due to sun exposure
• After-market modifications

No returns/exchanges for products with water exposure will be accepted.

====================>> REFUND POLICY <<====================

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

• If the product you’ve purchased is completely non-functional or damaged.
• If you did not receive the product within 90 business days (orders from South America only) from when you placed your order.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.

DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future.

Kindly submit a ticket on our Support Center.

We process orders between Monday and Friday

FREE Shipping For Orders Over $49.99. Due to the COVID-19 Pandemic, We are currently facing a slight delay to ship orders. We appreciate your understanding. #StayHome

Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

To the USA

1. Standard Shipping (10-15 business days) - $5.99 (Free over $59.99)
2. Express Shipping (3-7 business days) - $7.99

To Rest of the World:

Standard Shipping (10-25 business days) - $5.99

Please note that these are estimated delivery times only, therefore Shopsaker is not guaranteeing delivery dates.

*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days. You may check the details in the below table.

NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekends), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

• Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
• Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
• Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
• Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.